Refund Policy

1. Overview

GasBook is committed to providing an excellent experience for LPG distributors and gas agencies. If you are not satisfied with our service, we want to make things right. This Refund Policy explains when and how refunds are issued for GasBook subscriptions.

By subscribing to GasBook, you agree to this Refund Policy. Please read it carefully before making a purchase.

2. Free Trial

New users may be eligible for a free trial period as described at the time of sign-up. During the free trial, you can explore all features of the Platform without any charge. No payment is required until the trial period ends.

We encourage you to thoroughly evaluate GasBook during your trial. If you decide GasBook is not the right fit, simply cancel before the trial ends and you will not be charged.

3. Monthly Subscriptions — Refund Eligibility

For monthly subscription plans, you may request a full refund within 7 days of your initial payment if you have not used the Platform's core features (booking management, invoicing, WhatsApp messaging) in any meaningful way.

After the 7-day window, monthly subscription fees are non-refundable. You may cancel at any time and your access will continue until the end of the current billing period. No partial refunds are issued for unused days within a billing period.

4. Annual Subscriptions — Refund Eligibility

For annual subscription plans, you may request a full refund within 14 days of your initial payment if you are not satisfied with the Platform and have not extensively used its features.

After the 14-day window, you may request a pro-rated refund for the remaining unused months of your annual subscription if: (a) GasBook fails to deliver a core feature as described in our documentation, or (b) there is a prolonged service outage of more than 72 consecutive hours caused by GasBook.

Pro-rated refunds for annual plans are calculated as: (remaining full months ÷ 12) × annual fee paid. Partial months are not counted.

5. Non-Refundable Situations

Refunds will not be issued in the following situations:

• You changed your mind after the refund window has passed.

• Your account was suspended or terminated due to a violation of our Terms of Service.

• You have already exported your data and discontinued active use of the Platform but did not formally request a refund within the eligible window.

• Fees paid for add-ons, additional user seats, or one-time services (such as onboarding or data migration assistance) are non-refundable.

• Subscription fees for renewal periods — if you forget to cancel before an auto-renewal, contact us within 48 hours and we will consider a refund on a case-by-case basis.

6. Service Outages and Downtime Credits

We aim for 99.5% monthly uptime. If GasBook experiences unplanned downtime that exceeds this threshold in any calendar month, eligible subscribers may request a service credit equivalent to one additional month of service at no charge.

Service credits are applied to future billing cycles and are not paid out as cash refunds. Scheduled maintenance windows communicated in advance do not count toward downtime calculations.

7. How to Request a Refund

To request a refund, contact our support team within the applicable refund window using one of the following methods:

• Email: info@gasbook.in — include your registered business name, account email, and the reason for your refund request.

• WhatsApp: +91 78699 99639 — send us a message and our team will guide you through the process.

We will acknowledge your request within 2 business days and aim to resolve all refund requests within 7 business days.

8. Refund Processing

Approved refunds will be processed back to the original payment method used at the time of purchase. Processing times depend on your bank or payment provider and typically take 5–10 business days after approval.

GasBook does not charge any fee for processing refunds. If a transaction fee was levied by a third-party payment gateway, that fee may be deducted from the refund amount.

9. Cancellation

You can cancel your GasBook subscription at any time from your account settings or by contacting us. Cancellation stops future billing but does not delete your data immediately — you retain access and your data until the end of your current paid period.

After the paid period ends, your account enters a 90-day data retention window during which you can export your data. After 90 days, your data is permanently deleted.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be communicated via email or in-app notice. This policy was last updated on 1 September 2026.

11. Contact Us

If you have any questions about this Refund Policy, please reach out at info@gasbook.in or message us on WhatsApp at +91 78699 99639. We're happy to help.